David Benkelberg

Program Manager

Portfolio

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AI Projects

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Testimonials

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About David Benkelberg

Leader. IT Expert. Visionary. AI Enthusiast.

IT executive with over 25 years of experience in leadership, program management, IT transformation, post-merger integration, and workplace IT. Born and raised in Germany, but lived, studied and worked in the Netherlands, United States, Australia, and UK. Passionate about leveraging AI to transform how we work.

Name: David Benkelberg

Location: Essen, Germany

Role: Head of User Services, E.ON

Education: Cambridge MBA

Head of User Services — E.ON

Skills & Expertise

▶ Leadership & Strategy

Strategy & Vision

90%

Leadership

90%

IT Transformation

90%

Post-Merger Integration

85%

Program Management

85%

▶ AI & Technology NEW

AI Agents & Voice Bots

80%

Prompt Engineering

85%

AI-Powered Automation

80%

LLM Integration

75%

Voice AI

75%

WebRTC & VoIP

70%

▶ Passion & Drive

Passion

95%

Technology

85%

Energy Level

100%

Skills loaded — 14 items

Resume — Notepad

╔══════════════════════════════════════════╗ ║ CURRICULUM VITAE ║ ║ David Benkelberg ║ ╚══════════════════════════════════════════╝ PROFILE ─────────────────────────────────────────── Head of User Services | IT Executive Location: Essen, Germany LinkedIn: linkedin.com/in/davidbenkelberg WORK EXPERIENCE ─────────────────────────────────────────── ▶ Head of User Services | E.ON October 2018 — Present Led the post-merger integration of all workplace IT after the E.ON/Innogy merger. Oversaw development and rollout of a greenfield modern workplace concept. Responsible for the operation of all workplace IT globally. Managing 80,000+ users, 70+ team members, and €150M+ OPEX budget. ▶ Executive Assistant to CIO; Program Manager | Allianz October 2010 — September 2018 Executive Assistant to the CIO. Led the PMO for data center transformation programme. Programme Manager for workplace transformation. Managed the workplace department and conducted multiple outsourcing deals. ▶ Project Manager | Deutsche Post DHL January 2008 — September 2010 Managed IT migration and transformation projects. ▶ IT Support & Project Manager | Mars August 1999 — July 2006 Responsible for local IT support and later development of web applications as team lead and project manager. EDUCATION ─────────────────────────────────────────── ▶ MBA | University of Cambridge (UK) September 2016 — June 2017 Full-time MBA. Focus on Finance and Management/Leadership. ▶ Bachelor Degree (Exchange) University of South Australia January 1998 — July 1998 Exchange program in Adelaide, Australia. ▶ Bachelor of Economics (International Business) HAN University of Applied Sciences, Arnhem (NL) September 1995 — August 1999 ═══════════════════════════════════════════ Last updated: March 2026 ═══════════════════════════════════════════

AI Projects & Innovation

Custom Voice Agents (OpenClaw)

Building custom AI voice agents with real-time voice interaction capabilities for customer service and personal assistance use cases.

► Twilio • Deepgram • ElevenLabs

AI-Powered Personal Assistant

Developing an AI-powered personal assistant with telephony capabilities — connecting intelligent conversation to real phone networks.

► Telephony • Voice AI • Automation

LLM Integration

Integrating large language models (Claude, GPT, Llama) into real-world workflows for productivity, decision support, and content generation.

► Claude • GPT • Llama • API Integration

MCP (Model Context Protocol)

Exploring the Model Context Protocol for AI agent interoperability — enabling different AI systems to communicate and collaborate.

► MCP • Agent Interoperability

VoIP iOS App Development

Building a VoIP application for iOS using WebRTC technology for real-time communication and voice-over-IP capabilities.

► WebRTC • iOS • VoIP

5 AI projects loaded

Services

1. IT Transformation

Leading roles in various IT Transformation programmes. 1st gen and 2nd gen outsourcing.

2. Service Improvement

Turning bad into good or good into excellent. Relentless and continuous improvement.

3. Post-Merger Integration

Mergers, take-overs, carve-ins. Deep experience integrating complex IT landscapes.

4. Service Stabilization

Monitoring, measuring, and improving. Building operational excellence from the ground up.

5. Strategy & Vision

Dream big, connect the dots, see things coming. Translating vision into roadmaps.

6. AI & Innovation NEW

Building AI agents, voice bots, and intelligent automation solutions.

6 service areas

Key Metrics

80,000+ Satisfied Users

€150M+ OPEX Budget

70+ Team Size

2,500+ Network Size

25+ Years Experience

Key metrics — David Benkelberg

Testimonials

“David is a great visionary as well as people leader, inspiring, fresh thinking, always informed...”

— Anne Kurzawa, Allianz Technology

“My teams contributed to two lighthouse transformation projects for the user services department...”

— Denis Neglyad, Accenture

“David and I worked on a number of strategic and global programs. David is a rare talent...”

— Frank Wilden, Advisor

“I have known David for almost 5 years... It was clear that he has exceptional leadership...”

— Asha Sasidharan, Genesys

“David is a very talented modern, pragmatic and hands-on leader with a real passion for IT...”

— Ralf Schneider, Allianz

“I very much enjoyed working with David, who's depth of knowledge, patience and understanding...”

— Toby Pilling, Hotspex

6 testimonials

Connect

Connect with David Benkelberg on LinkedIn

David prefers professional connections via LinkedIn.

README.TXT — Notepad

========================================== Welcome to David Benkelberg's Portfolio Version 3.1 — Updated March 2026 ========================================== Double-click icons to explore. Drag title bars to move windows. This portfolio runs on nostalgia and a passion for technology. Enjoy! HOW TO NAVIGATE: ──────────────────────────────── • Double-click icons in Program Manager to open applications • Drag windows by their title bars • Use Minimize / Maximize / Close buttons in the title bar • Click menu items for options APPLICATIONS: ──────────────────────────────── About.exe → Who I am Skills.exe → Expertise & skills Resume.exe → Curriculum vitae AI_Projects.exe → AI innovation Services.exe → What I offer Stats.exe → Key metrics Testimonials → What people say LinkedIn.exe → Let's connect! ──────────────────────────────── Built with love and nostalgia. © 2026 David Benkelberg ==========================================

About Program Manager

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